Shipping policy
Last updated: 25/06/2026
Thank you for shopping with Deafeel. The following Shipping Policy outlines how orders are processed and delivered for customers in the United States and Canada.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak periods or promotional events, processing times may be slightly longer.
Estimated Delivery Time
Estimated delivery times:
• United States: 5–8 business days
• Canada: 7–14 business days
Delivery times are estimates and may vary depending on location and carrier conditions.
Shipping Costs
Shipping costs are calculated at checkout or offered as part of promotional offers when applicable.
Shipping fees are non-refundable once an order has shipped.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Tracking updates may take a few days to appear once the carrier receives the package.
Delivery Delays
Deafeel is not responsible for delivery delays caused by:
• Carrier disruptions
• Customs inspections
• Weather conditions
• Incorrect or incomplete shipping addresses
• Local delivery issues outside our control
Delivery dates are estimates and not guarantees.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address or failed delivery attempt, the customer may be responsible for reshipping costs.
Orders cannot always be modified once processed.
Lost or Stolen Packages
If tracking confirms delivery but the package cannot be located, customers should first contact the shipping carrier or local postal service.
Deafeel is not responsible for packages lost or stolen after confirmed delivery.
However, our support team will assist where possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery, including photos of the product and packaging, so we can assist with replacement or resolution.
Split Shipments
Some orders may arrive in multiple packages depending on warehouse availability and logistics.
Customers will not incur additional shipping costs for split shipments.
Customs, Duties & Taxes (Canada Orders)
For Canadian orders, customs duties or taxes may apply depending on local regulations. These fees, when applicable, are the responsibility of the customer.
Contact
For shipping-related inquiries, please contact:
Our support team typically responds within 1–2 business days.